Privacy policy

What We Collect

We may collect personal information such as your name, contact details, and any other information you choose to provide when you:

• send us a message through our website; or
• apply for a job with us by email or through a recruitment platform (such as LinkedIn or Seek).

We do not generally collect sensitive information (such as health or membership details) through our website. If we ever do, it will only be with your consent or as required by law.

How We Use Information

We use the personal information you provide to:

• respond to enquiries sent through our website; and
• manage recruitment and job applications.

We only use your information for the purpose it was given, or where the law allows us to.

How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Personal information is stored securely, and only people who need it for legitimate business purposes can access it.

Sharing Information

We may share personal information with trusted service providers who support our business operations (for example, IT, email, or recruitment service providers). We may also disclose personal information if required by law. We do not sell or rent personal information to anyone.

Recruitment Information

If you apply for a job with us, we may collect information from:

• your CV, application, or interview;
• your referees or former employers; and
• publicly available professional and social media profiles (such as LinkedIn or Instagram).

This information is used to assess your application and, if successful, to manage your employment with us.

Access and Correction

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, by contacting us (see below).

Concerns or Complaints

If you have any questions or concerns about privacy, you can:

• raise them with our Manager, People, Culture & Development or our General Manager; or
• use our independent Confidential Reporting Service at https://whistleblowingservice.org/idp-lawyers/.

To use this service the “unique key” is idp and the client reference number is idp2025. We will take your concern seriously and aim to resolve it promptly. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Updates to This Policy

We may update this policy from time to time. The latest version will always be published on our website.